Frequently Asked Questions

Frequently Asked Questions

What is an Essential Oil?

Essentials oils are the best parts of nature and her plants. A true Essential Oil is raw plant material, consisting of the flowers, leaves, wood, bark, roots, seeds or peel, is put into an alembic (distillation apparatus) over water. Essential oils provide health benefits with their natural antibacterial properties, maintained through cold-air diffusion.

What is an Aroma Oil?

Aroma oils are a blend therapeutic-grade essential oils and perfume-quality fragrance oils. They are designed to maintain all the therapeutic benefits of essential oils and provide maximum versatility and control of the scenting environment. All aroma oils are hypoallergenic, IFRA compliant and meet the highest safety standards in the industry.

Can I use these oils on my skin?

No. Do not apply these oil topically as they are in undiluted form. Always wash skin with soap and water to remove oil. Dawn dishwashing detergent works well for oil removal from skin.

Interior furniture, equipment, art & animals. Is it safe?  

Yes. Since our units use cold air diffusion technology, there is no residue and is therefore safe to use around furniture, equipment, art and pets.

I spilled oil, how do I clean it up?

Clean area with alcohol, rubbing alcohol will work, EverClear brand alcohol works much better.

Where are your oils from?

All oils are manufactured in the USA.

How long will the oils last?

The exact length of time will depend on the size of area to be scented and strength of scent.

How do I order my oil?

Oils can be ordered at 844 WeScent / 844-937-2368 – online at Email us at 

Can I lay my aroma diffuser on an angle or horizontal?

No. When the oil canister is inside the unit, they must always be in their upright position to prevent oil from damaging the inner mechanics of the unit.

What is cold diffusion technology?

Cold air pumped with high pressure to diffuse oils into a dry gas vapor of nanoparticles. This technology is used in all of Aerial Essence diffusing systems to ensure consistent and uniform scenting without any highs or lows.

Can I connect to my HVAC system?

Aerial Essence aroma diffuser have dual application. 

    For the HVAC units, do I need to have my AC running at all times?

    During scenting hours the HVAC FAN must be ON, by turning HVAC fan to ON position (as opposed to AUTO) will ensure scent to continue circulating throughout your facilities.