Conditions of Use

If you visit or shop within this website, you thereby acknowledge your acceptance of these conditions. These conditions must be read in conjunction with terms set out in Aerial Essence’s statement of its policies posted on this website under the heading "Legal". Please read the conditions of use and the applicable policies carefully. Aerial Essence reserves the right to amend these conditions from time to time and the amendments will be effective immediately upon posting on this site. By your subsequent use of this site, you agree to be bound by the amended conditions.

When you visit or send emails to Aerial Essence, you are communicating with Aerial Essence electronically. You consent to receive communications from Aerial Essence electronically. Aerial Essence will communicate with you by email or by posting notices on this site. You acknowledge that all agreements, notices, disclosures and other communications that Aerial Essence provides to you electronically satisfy any legal requirement that such communications be in writing. Aerial Essence will preserve the content of any email from you if it believes there is a legal requirement to do so. Aerial Essence will take all reasonable steps to preserve the security of your personal information (including credit card details).


Your order constitutes an offer to purchase goods described on this site for the price as specified on Aerial Essence’s price list. Your order must contain your name, address, email address credit card details and any other information specified on this site. You may not cancel an order once it has been submitted even if Aerial Essence’s decision whether to accept or reject your offer is still pending. No undertaking is given as to the availability of the goods advertised on this site. Goods will be delivered in accordance with Aerial Essence’s shipping policy published on this site. Title will pass once payment has been received but risk of loss or damage passes to you upon dispatch.

Listed prices are exclusive of taxes duties and charges imposed or levied. Certain countries may include local taxes, which are listed in the checkout if they are incurred in connection with the supply of goods.

Your membership account

Aerial Essence undertakes to comply with the terms of its Privacy and security policy posted on this website under the heading Policies. However, if you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not use a false email address, impersonate any person or entity, or otherwise mislead Aerial Essence. If you are under 18, you may use Aerial Essence’s website only with involvement of a parent or guardian. Aerial Essence and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. The disclaimers set out in these conditions of use will nevertheless survive such termination.

Warranty Coverage

Aerial Essence’s warranty obligations are limited to the terms set forth below: Aerial Essence warrants all diffusion products against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase.

Payment by Credit Card

We accept Visa and Mastercard Credit Cards. We protect the security of your credit card number during transmission by using Secure Socket Layer (SSL) software. Please note that Aerial Essence reserves the right to ask for proof of identity on all Credit Card orders.

Shipping Policy

Information for United States Customers Parcels sent within United States are delivered by US Postal Office. If delivery is attempted but nobody is home then a card will be left asking you to collect your parcel at your local post office. Aerial Essence recommends that if you are not home during business hours that you request Aerial Essence to send your parcel to you at your work address.

Information for International Customers

International orders can be sent by Regular Airmail or EMS International Courier. Cost is calculated based on your location and items in your cart. You can get a quote for shipping costs by adding records to your shopping cart and clicking "checkout" (you will need to have an account and be logged in).

Returns Policy

Please choose your purchases carefully as Aerial Essence does not accept returns unless they are genuinely faulty by manufacture or have been sent in error. Items damaged or broken because of faulty packaging may be returned together with the faulty packaging. If you have an item you wish to return, you must first email Aerial Essence for a Return Advice form and send the item back to Aerial Essence within 14 days from the date your order was shipped.

What Personal Information is Gathered?

The information Aerial Essence learns from customers helps it personalize and continually improve your shopping experience at Aerial Essence. Here are the types of information Aerial Essence gathers: Any information you enter on Aerial Essence’s Web site or give in any other way is stored on its computer system.

Aerial Essence will keep your personal information confidential to the best of its ability and will not disclose it without your express consent unless required by law or reasonably necessary to assist a law enforcement agency or an agency responsible for national or public security. You can choose not to provide certain information, but then you might not be able to take advantage of many of Aerial Essence’s website features. Aerial Essence uses the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving its store features and communication with you.

E-mail Communications: Aerial Essence sometimes sends its customers newsletters of its services and products, notifications of changes to its policies, and order confirmations. If you do not want to receive email from Aerial Essence, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account.

How Secure Is Information About Me?

For the security of your information during transmission, Aerial Essence uses Secure Sockets Layer (SSL) software, which encrypts information you provide to Aerial Essence for purchasing of Aerial Essence’s products or services.

Aerial Essence’s business changes constantly, and its policies and the Conditions of Use may change also. Aerial Essence may email periodic reminders of its notices and conditions, unless you have instructed it not to, but you should check Aerial Essence’s Web site frequently to see recent changes.

If you choose to visit, your visit and any dispute about any matter incidental to your use of this website is subject to this statement of policies and Aerial Essence’s Conditions of Use, including limitations on damages and jurisdiction of the Courts of New York (United States) and the application of the law of New York (United States).


Questions regarding Aerial Essence’s Conditions of use, or other policy related material can be directed to Aerial Essence support staff by clicking on the contact us link in the top menu or alternatively call our Office using the phone number found on the contact us page.